Your time and your appointment matter to us. We know life happens, and we’re always glad to help you reschedule when something comes up. To make sure we can offer that time to another patient who needs it, we ask for at least 48 hours’ notice to cancel or reschedule any appointment.
A valid card is required to reserve every appointment. Cancellations, reschedules, or no-shows inside that 48-hour window are charged a fee to the card on file based on your appointment’s scheduled length: $75 per 15 minutes booked.
For example:
- 30 minute appointment is $150
- 60-minute appointment is $300
- 90-minute appointment is $450
Facial appointments are a flat $150 fee.
We understand that unexpected things come up. If something happens close to your appointment, please reach out and let us know, we’re always glad to talk it through with you.
Package and membership appointments follow this same 48-hour window and fee structure. See the Package & Membership Policy below for how a late cancellation or no-show affects your remaining sessions.
We offer a 10-minute grace period for every appointment. If you arrive later than that, we may need to reschedule your visit, and it will be treated as a no-show under the policy below.
If we’re able to accommodate you within that grace period but need to shorten your service or skip an add-on (like dermaplaning) to stay on schedule, your full appointment cost still applies.
No-shows are charged the same fee as a late cancellation, based on your appointment’s scheduled length ($75 per 15 minutes booked, or a flat $150 for facials), charged to the card on file.
If you no-show three times, you’ll be prohibited from booking future appointments.
A valid credit or debit card is required to reserve any appointment at JUNO. This card secures your reservation and is the card charged automatically for a late cancellation or no-show fee as outlined above, including on package and membership appointments. Your card information is stored securely through Boulevard, our booking and payment platform.
If the card on file is invalid, expired, or otherwise can’t be charged, the fee will instead be deducted from any account credit balance you have with us. Any outstanding balance must be paid in full before you can book a new service or attend your next scheduled appointment.
For high-value or highly specialized services, a deposit may be required to reserve your appointment. If a deposit applies to your service, your provider or our front desk team will let you know at the time of booking.
We stand behind the care we provide. Service payments are generally non-refundable, but we take any concern seriously.
If you’re not fully satisfied with a service, please let us know. Every request is reviewed individually by a manager or your treating provider, who will decide on the right resolution for your situation.
Prepaid packages and memberships are built to reward your consistency, and we want to help you get the full value out of every session.
Package sessions (for example, a prepaid series of Botox or filler visits) must be used within 12 months of purchase. A late cancellation or no-show on a package appointment is charged the same fee as any other visit, but your session is not forfeited: we’ll get you rescheduled.
Facial membership vouchers ($159 per month, one facial per month, non-rolling) work a little differently, since each voucher is tied to a specific month. A late cancellation or no-show is charged the same fee as any other appointment, and we’ll do our best to reschedule your visit within that same month. If our books are full and we genuinely can’t fit you in before the month ends, your voucher gets a short grace window, the first 7 days of the following month, to be used before it’s forfeited. Your next month’s regular voucher still arrives on its normal schedule, so this may mean two facial visits fall close together that month.
Outside of a late cancellation or no-show, membership vouchers do not roll over and hold no cash value.
Package sessions are non-transferable and are not refunded for cash. If you’ve completed one or more sessions from a package and aren’t fully satisfied, please let us know, we review these on a case-by-case basis.
For the safety of your little ones and the integrity of our medical environment, we kindly ask that children under 5 not accompany you to your appointment. Our spa contains medical equipment, active ingredients, and sharp tools that require a calm, focused setting for everyone’s safety.
If you bring an older child with you, we ask that they stay with you in the treatment room for the full visit rather than wait in our lobby unsupervised. Other adult guests are welcome to wait in our lobby.
This is your self-care time. Enjoy every second of it!
All gift card purchases are final. Gift cards cannot be returned, exchanged, or redeemed for cash.
Gift cards are valid for 5 years from the date of purchase, in accordance with applicable law. If your gift card is lost or stolen, we’re unable to replace it, so please treat it like cash.
Sales and specials cannot be combined with other discounts, promotions, or sales in effect at the time of use. Only one discount or promotion may be applied per visit.
At JUNO, our goal is always to recommend products that support your skin and give you results you’ll love. That said, we know skin can react differently than expected, and we want you to feel supported if that happens.
Skincare & Retail Products
- Unopened and unused products may be returned within 30 days of purchase for spa credit.
- Opened products are final sale, since they can’t be resold once opened.
- Products with a manufacturer defect will be replaced with a new product.
If you experience an allergic reaction, please email us at hello@thejunomedspa.com with photo documentation, and hold on to the original packaging and lot number. We’ll work with you to find a solution.
If you’d like to ask about a return, email hello@thejunomedspa.com or call us at 513-640-2684. We reserve the right to refuse or deny any return request, and approved returns are issued as spa credit, not cash back.
For esthetic services (facials, peels, brows, and similar), gratuity is expected as a reflection of your experience. While Venmo is preferred, we also happily accept cash or credit card.
Gratuities are not accepted for medical services (neurotoxins, filler, microneedling, and similar), in accordance with industry standards.
Thank you for supporting our team and the care we provide!
This policy explains how Juno Aesthetics, LLC (“JUNO”) uses and discloses information collected through our text messaging (SMS) program, and how you can manage your preferences.
Consent & Enrollment
By opting in to receive text messages from JUNO (for example, at booking, intake, or by texting in), you agree to receive messages related to your appointments, treatments, and account, as described below.
Security & HIPAA
Text messaging is not a secure or HIPAA-compliant method of communication. Messages sent by SMS could potentially be intercepted or accessed by someone other than the intended recipient. Before receiving text messages that may include health-related information, you’ll be asked to review and sign JUNO’s separate Non-HIPAA Compliant Text Messaging Consent, which covers this risk in more detail and how to withdraw consent at any time.
Types of Messages
JUNO’s text messages may include appointment reminders and confirmations, prescription or treatment reminders, treatment or progress photos shared between you and our team, and information related to purchasing products or services.
Message Frequency
Message frequency varies depending on your appointments and how you interact with our team.
Message & Data Rates
Message and data rates may apply, depending on your mobile carrier and plan.
How to Opt Out
Reply STOP at any time to a text from JUNO to opt out of future text messages. You can also contact us directly at hello@thejunomedspa.com or 513-640-2684 to update your preferences.
How We Share Your Information
Third Parties That Help Provide the Messaging Service: We will not share your opt-in to JUNO’s text messaging program with a third party for purposes unrelated to supporting that specific service. We may share your personal data with third parties who help us deliver text messages, including platform providers, phone carriers, and other vendors that support our messaging service.
Affiliates: We may disclose your personal data to our affiliates or subsidiaries. If we do, their use and disclosure of your personal data remains subject to this policy.
None of the above includes text messaging originator opt-in data or consent, that information is never shared with any third party.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Questions
If you have questions about this policy or JUNO’s text messaging program, contact us at hello@thejunomedspa.com or 513-640-2684.